Frequently Asked Questions
Everything you need to know about your next musical investment.
How do you ensure my guitar arrives safely?
Every instrument at Windmill Guitars undergoes a professional inspection and is packed using specialized, heavy-duty cardboard boxes and premium cushioning materials to prevent movement during transit.
Do you offer professional setup before shipping?
Yes, all our guitars receive a complimentary multi-point inspection and basic setup by our in-house technicians to ensure optimal playability right out of the box.
What is your return policy for instruments?
We offer a 14-day return window for all online orders. If you are not completely satisfied, you can return the instrument in its original condition for a full refund, minus shipping costs.
Do you provide international shipping?
We ship worldwide via trusted carriers like FedEx and UPS. Please note that international customers are responsible for any local customs duties or import taxes upon arrival.
Can I trade in my old gear for a new purchase?
Absolutely. We offer a trade-in program where you can apply the value of your current gear toward a new purchase. Contact our team with photos and details for a preliminary valuation.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you spread the cost of your new instrument.